HotelX Direct Booking Engine

Abandoned Recovery

Turn abandoned carts into completed bookings. Automated email and SMS sequences with personalized incentives.

Rescue abandoned bookings.
Win them back in minutes.

Detect drop-offs in real time and trigger multi-channel nudges—email, SMS, WhatsApp—to recover lost revenue automatically.

18%
Recovered revenue
7 min
First nudge after abandon
3-touch
Sequenced outreach

Smart triggers

Fire the right message the moment intent slips.

Cart abandonment

Room selected, extras chosen, then silence. Send a gentle reminder with saved cart link.

Payment fail

Card declined or session timeout. Offer alternative payment methods and hold the rate.

Idle session

Guests idle on guest-details for 3 minutes? Offer assistance and shorten the form.

Return visitors

Spotted again within 24h? Remind them of held rooms and limited-time perks.

A three-touch save sequence

Timed, channel-aware, and respectful—designed to recover without spamming.

  1. T+7 minutes (Email): “We saved your room and rate.” Includes direct resume link + payment alternatives.
  2. T+30 minutes (SMS/WhatsApp): Short reminder with rate guarantee and support option.
  3. T+24 hours (Email): Final nudge with limited-time perk (late checkout or breakfast) to close the loop.

Related Features

See your recovery playbook

We’ll show real abandoned sessions, the triggered messages, and recovered revenue—end to end.